Refund policy

Our policy lasts 7 days only on dry goods. Unfortunately we cannot offer refunds or exchanges if more than 7 days have passed since you received your purchase. The return can be done in store or by post at the customer's expense.

To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.

The return of certain types of goods is not permitted. Thus, refrigerated products and frozen products cannot be returned.

Other non-returnable items:

* Gift cards

* Alcohol

To complete your return, we require a receipt or proof of purchase.

Do not return your purchase to the manufacturer.  

Refunds (if applicable)

Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or declined.

If approved, your refund will then be processed and your original credit card or payment method will be credited automatically within a few days.

Delayed or missing refunds (if applicable)

If you haven't received a refund yet, double-check your bank account first.

Then contact your credit card company, as it may take some time for your refund to appear officially.

Then contact your bank. Posting a refund is often preceded by a processing time.

If you have completed all of these steps and still have not received your refund, please contact us at INFO@SUEFOODS.COM .  

Sale or promotion items (if applicable)

Only regular priced items are refundable. Unfortunately, sale or promotion items are not.

*** We will not refund the difference for orders placed before a current active promotion.

 

Exchanges (if applicable)

We only replace items that were originally defective or damaged. If you need to replace yours with the same item, email us at INFO@SUEFOODS.COM and send your item to: 2524 BEAUBIEN E, MONTREAL, QC, H1Y1G2, Canada.

Shipping

To return your product, you must send it to the following postal address: 2524 BEAUBIEN E, MONTREAL, QC, H1Y1G2, Canada.  

The shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the cost of return shipping will be deducted.  

Depending on where you live, the time it takes to receive your exchanged product may vary.  

If you are shipping an item valued over $75, we recommend using a trackable shipping service or insuring your shipment. We do not guarantee that we will receive the returned item.