Terms of service

This website is operated by SUE FOODS. 
Throughout the site, we use the terms “Sandwicherie Sue”, “Épicerie Sue”, “Aliments Sue”, “we”, “us” and “our” in reference to SUE FOODS. This website, including all information, tools and services to which it provides access, is offered by SUE FOODS to you as a user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. .

By visiting our site and/or purchasing something from our company, you are taking part in our"Service"and agreeing to be bound by the following terms and conditions ("Terms and Conditions","Terms of Service")."), including by the terms, conditions and policies mentioned herein and/or accessible by hyperlinkThese Terms of Use apply to all users of the Site, including, without limitation, individuals who are visitors, vendors, customers, merchants and/or content providers.

Please read these Terms of Use carefully before accessing and using our website.
By accessing or using any part of the Site, you agree to be bound by these Terms of UseIf you do not agree to all of the terms and conditions of this Agreement, you may not be able to access the Website or use its Services.If these Terms of Use are considered an offer, acceptance is expressly limited to them.

Any new tools or features that are added to this store are also subject to the Terms of Service.You can review the most recent version of the Terms of Service at any time on this page.We reserve the right to update, change or replace any part of these Terms of Service by posting such updates and/or changes to our website.It is your responsibility to check this page from time to time to see if any changes have been made.By continuing to access or use the Website after any changes are posted, you accept those changes.
Our store is hosted on Shopify Inc.This company provides us with the online e-commerce platform that allows us to sell our products and services to you.


By accepting these Terms of Use, you represent that you have reached or exceeded the age of majority in your region, province or state and that you have given us permission to allow any minor dependents of yours to use this site.

You must not use our products for any illegal or unauthorized purpose in any way, or violate any laws in your jurisdiction when using the Service (including, but not limited to, copyright laws).

You must not transmit worms, viruses or any code of a destructive nature.

A breach or breach of any of the Terms will result in immediate termination of your Services.


We reserve the right to refuse to serve anyone at any time and for any reason.

You understand that your content (excluding your credit card information) may be transferred unencrypted and that this includes (a) transmissions over multiple networks; and (b) changes made for the purpose of conforming and adapting to technical requirements of connecting networks or devices
Your credit card information is always encrypted when transferred over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, any use of the Service or any access to the Service, or any contact on the website through which the Service is provided, without our authorization. expressly written.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We cannot be held responsible if the information offered on this site is inaccurate, incomplete or outdated.
The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting more substantial, more accurate, more complete or more current sources of information.If you rely on the content of this site, you do so at your own risk.

This site may contain certain historical dataBy definition, historical data is not current and is provided for your reference only.We reserve the right to modify the contents of this site at any time, but we have no obligation to update the information it contains, whatever it may be.You acknowledge that it is your responsibility to monitor changes to our site.


To place an order, you will be asked to follow the online purchase procedure and click on the"Pay Now"button to send itYou will then receive an email from us acknowledging receipt of the order (the"Order Confirmation")Your order constitutes, with regard to us, an offer on your part to buy one or more products for personal use and not for the purpose of resale.

For all purchases made through the Site, you acknowledge and agree that your purchase receipt will be provided electronically only; hard copies of receipts will not be provided.


All orders are subject to product availability.In the event of supply difficulties or in the event of a shortage of goods, we reserve the right to draw your attention to similar products of equal or greater quality and value, which you can then orderIf you do not wish to order these products, we will refund the amount you paid for the purchase of the unavailable product.


We reserve the right to withdraw products displayed on the Website at any time and to delete or modify any content or element appearing thereon.Although we use reasonable efforts to process all orders, exceptional circumstances may require us to refuse to process an order despite sending an Order Confirmation.We reserve the right to refuse to process any order at any time in our sole discretion.

We assume no liability to you or to third parties for our decision to remove a product from the Site, whether it has been sold or not, to delete or modify an element or content appearing thereon or refuse to process or accept an order, despite sending an Order ConfirmationWe may also remove, modify, suspend or discontinue any aspect of the Website.


Conditions of sale:Liquor License Act chapter 2 section 1 article 27:

In order to comply with the liquor license law chapter 2 section 1 article 27The purchase of alcohol from a retailer with a restaurant permit authorizes the sale for take-out or delivery in a sealed container of alcoholic beverages, other than alcohol and spirits, when sold with food that the holder permits preparedPrepared foods can be found in the category:Product Sue.

Law affecting minors and persons in a state of intoxication
According to Section 103.9 of the Liquor Beverage Offenses Act (“LIMBA”), a minor may not purchase liquor for himself or others.
According to article 117.1 of the same law, an adult cannot buy alcohol for a minorTherefore, SUE FOODS must require proof of identity in order to ensure that the buyer and the person who takes possession of the alcoholic beverages are not minors.
Article 109 of LIMBA prohibits the sale of alcoholic beverages to a person in a state of intoxication or to a person of full age when the seller or his representative knows that the alcoholic beverages are purchased by him for a person who is obviously under the influence of the alcoholic beverage and that they are intended to be drunk by the latter.

Order pickup and proof of age required
When picking up your order at the store, you must have the order number or the order pick-up email with you.The identity and age of the person who picks up the order and signs the acknowledgment of receipt are verified using one of the following pieces of identification:driver's license, health insurance card, passport, of Canadian citizenship or any other valid photo ID issued by a government authority.
In the event that you are unable to collect your order yourself, you have the possibility of sending a third adult person in your place.This person must have in his possession the confirmation email or the email of notice of availability of the order, or the invoiceThis person must also provide a recognized identity document.

Proof of age required
When your order is delivered to your home, the identity and age of the person who receives and signs the acknowledgment of receipt of the package are verified.

Age required to buy
Since alcohol is not a product like any other, we must enforce the law relating to the marketing of alcoholic beverages.This requires that we make every effort to ensure that our products are sold to persons aged 18 or over.Buyer must be eighteen (18) years of age or older and will be required to provide proof of this upon delivery of the goodsTo this end, the buyer will provide as proof of his majority one of the following documents accepted by SUE FOODS:valid passport, valid driver's license, valid health insurance cardIf the reception of the goods is made by a person other than the buyer, this person must prove his majorityNo delivery will be made to a person under the age of eighteen (18) even if the alcoholic beverages have been prepaid.


The products offered on the Website can only be delivered to addresses in Canada. It is currently impossible for us to deliver products to post office boxes and freight companies.

Subject to the provisions of section 6 above and unless there are exceptional circumstances, we will endeavor to fulfill your order in respect of the product(s) mentioned on the dispatch confirmation before the date of delivery indicated therein, or, if no indication is given as to the date, within fifteen (15) working days from the date of the Dispatch ConfirmationSpecial or personalized items may take longer.

If for any reason we are unable to meet the delivery time set out in the Dispatch Confirmation, you will be notified and may choose to continue with your order with a longer delivery time or cancel with full refund of the amount paidPlease note that no deliveries take place on Saturdays and SundaysThe date of receipt of the product(s) depends on the shipping method you have chosen

We consider delivery of a package delivered without a signature to take place when the delivery service confirms that it has been dropped off at the agreed delivery address or at any other location defined in section 9 of these terms and conditions.

If you choose to pick up the package in store, you will be required to show government photo ID that proves you are the person to whom the product should be delivered

For our full delivery policy, please see our 'Shipping, Delivery & Pickup Policy' page.

Regardless of the above, Virtual Gift Cards will be delivered on the date you indicate on the orderWe consider them to be delivered on the date on which the delivery was made to the email address indicated on the order form.


At the end of the Terms, we consider that delivery has taken place and that the products are delivered when they are dropped off at the designated address, and when the product is picked up in store, if applicable.
However, virtual gift cards are presumed to be delivered in accordance with the Gift Card Terms of Use which you can consult in the section"Gift Card Terms of Use"and which are sent to the email address designated by you when of the order, on the date of deliveryFor all other packages, we will attempt to locate a safe and secure place to drop it off

IF YOU CHOOSE TO PICK UP THE PACKAGE AT THE STORE, YOU WILL NEED TO PRESENT AN OFFICIAL IDIn order to pick up orders made under the"Delivery to store"option, you (or a third party designated by you) must provide the identifiable order number on the electronic receipt as well as the name of the order holder and a proof of official identityYou acknowledge and agree that the"Delivery to store"option is only available in participating stores, which are subject to change without notice.You also agree that the ordering functionality of the Website is intended for off-site use only and cannot be used to place an order from any of our branches.

If we are unable to deliver to the agreed address, we will endeavor to find a safe and secure place to drop off your package.

This clause does not apply to virtual gift cards, which are delivered in accordance with the Terms of use of gift cards which you can consult in the section"Terms of use of gift cards"and in section 8 of these Terms.


You assume the risks associated with the products upon delivery
The transfer of ownership of the products will only take place when we receive full payment of the sums due in respect of the products, including delivery costs, or upon delivery (as defined in section 8 of these Terms). .


We will not be liable for any failure to perform or delay in performing our obligations associated with an order placed by you, caused by events beyond our control (“force majeure”).A Force Majeure Event includes any act, event, failure, omission or accident beyond our reasonable control, and in particular (without limitation):

• strikes, lockouts or other actions in the industrial sector;

• civil unrest, riots, invasion, attack or threat of terrorist attack, war (whether declared or not), threat or preparation for war;

• fire, explosion, storm, flood, earthquake, land subsidence, epidemic or any other natural disaster;

• the impossibility of using rail, sea, road or any other means of private or public transport;

• inability to use public and private telecommunications networks;

• government actions, orders, laws, regulations or restrictions;


• strikes, breakdowns or accidents affecting maritime, postal or other transport

Our activities in connection with the order you have placed will be suspended for as long as the force majeure event lasts, and our turnaround times will be extended accordingly.We will endeavor as far as possible to put an end to the case of force majeure or to find a solution allowing us to perform our obligations despite everything.


The prices of our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice.

We shall not be liable to you or to any third party for any price change, or any modification, suspension or discontinuance of the Service.


It is possible that certain products or services are only available online through the website.
The quantities of these products or services may be limited and their return or exchange may be strictly subject to our Return Policy.

We have made every effort to present as accurately as possible the colors and images of the products appearing on the storeHowever, we cannot guarantee the accuracy of the display of colors on your computer screen.
We reserve the right, but are not obligated, to limit the sale of our products or Services to any particular person, geographic region or jurisdiction.We allow ourselves to exercise this right on a case-by-case basis.We reserve the right to limit the quantities of any products or services we offerAll product descriptions and pricing are subject to change at any time, without notice and at our sole discretion.We reserve the right to discontinue the sale of any product at any time.Any product or service offer on this site is void where prohibited by law.

We do not warrant that the quality of any products, services, information or other materials you purchase or obtain will meet your expectations or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us.
We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.These restrictions may include orders placed by or on the same customer account, the same credit card and/or orders using the same billing and/or shipping address.If we change or cancel an order, we may attempt to notify you by contacting you using the email address and/or billing address or phone number provided at the time of ordering.We reserve the right to limit or prohibit orders that we believe appear to have been placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our storeYou agree to promptly update your account and other information, including your email address and credit card numbers and their expiration dates, so that we can complete your transactions and contact you as needed.

For more information, please see our Return Policy.


We may provide you with access to third-party tools that we do not monitor, control or manage.

You acknowledge and agree that we provide you with access to such tools"as is"and"as available", without warranties, representations or conditions of any kind and without any endorsement.
We are not responsible for anything that may result from or be related to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your discretion and at your own risk.In addition, it is your responsibility to find out about the conditions under which these tools are provided by the third party provider(s) concerned and to accept these conditions.

We may also in the future offer new services and/or new features through the website (including the launch of new tools and resources)These new services and/or features will also be subject to these Terms of Use.


Certain content, products and services accessible through our Service may include materials from third parties.

Third-party links on this site may redirect you to third-party websites that are not affiliated with us
We are under no obligation to review or evaluate their content or accuracy, nor do we warrant or assume any responsibility for the content or websites, or other content, products or services from third party sources.

We are not responsible for any harm or damages related to the purchase or use of goods, services, resources, content or any other transaction related to these third-party websites.Please read the policies and practices of these third parties carefully and make sure you understand them before engaging in any transaction.Complaints, claims, concerns or questions regarding third party products should be directed to those same third parties.


If, at our request, you submit specific content (for example, as part of your participation in competitions), or if, without our request, you send creative ideas, suggestions, proposals, plans or other materials, whether online, by e-mail, by post or otherwise (collectively,"Comments"), you grant us the right, at any time and without restriction, to modify, copy, publish, distribute, translate and use in any media any comments you send to us
We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to compensate anyone for any comments provided; or (3) respond to comments.
We may, but have no obligation to, remove content and Accounts containing content that we determine, in our sole discretion, are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates the intellectual property of a party or these Terms of Service.
You agree that your comments must not in any way infringe the rights of third parties, including copyright, trademark, privacy, personality or any other personal or intellectual property rightYou further agree that your comments shall not contain any unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.You may not use a false e-mail address, pretend to be someone you are not, or attempt to mislead us or third-parties as to the origin of any comments.You are fully responsible for all comments you submit and their accuracy.We are not responsible for any comments posted by you or any third party.


The transmission of your personal information to our store is governed by our Privacy PolicyPlease see our Privacy Policy page.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions, relating to descriptions, pricing, promotions, offers, shipping charges, delivery times and product availability
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information, even to cancel orders if any information in the Service or on any related website is inaccurate, and this, at any time without notice (including after you have placed your order).

We are under no obligation to update, change or clarify any information set forth in the Service or on any related website, including but not limited to price information, except as required by law.No specific update or refresh date applied to the Service or any related website can be set to indicate that all of the information offered in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Use, you are prohibited from using the site or its content:
(a) for any unlawful purpose; (b) to induce others to perform or participate in any unlawful acts; (c) to violate any local ordinances or international, federal, provincial or state regulations, rules or laws; (d) to infringe or violate our intellectual property rights or those of third parties; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or could be used to compromise the functionality or operation of the Service or any related website, as well as other websites or from the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, hijack a domain, extort information, browse, explore or scan the web; (j) for obscene or immoral purposes; or (k) to disrupt or circumvent the security measures of the Service or any related site, as well as other websites or the Internet
We reserve the right to terminate your use of the Service or any related website for violating any prohibitions on use.


We do not warrant, warrant or represent that your use of our Service will be uninterrupted, secure, timely or error-free.

We do not warrant that the results that may be obtained from using the Service will be accurate or reliable.

You agree that, from time to time, we may withdraw the Service for indefinite periods or cancel it at any time without notice.
You expressly agree that your use of the Service, or your inability to use it, is at your sole risk.
The Service and all products and services provided to you through it are (unless expressly stated by us) provided"as is"and"as available"for your use, without representation , warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability or merchantability, fitness for a particular purpose, durability, title and non-infringement.
SUE FOODS, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers and licensors shall in no event be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential, including but not limited to loss of profits, revenue, savings or data, replacement costs or other similar damages, whether in contract, tort (even if negligence), strict liability or otherwise, arising out of your use of the Service or any service or product using it, or any other claim related in any way to your use of the Service or any product, including including but not limited to, errors or omissions in any content, or any loss or damage arising from the use of the Service or any content (or product) posted, transmitted or u made available through the Service, even if you have been warned of the possibility of them occurring.
Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in such states or jurisdictions shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless SUE FOODS and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your breach of any laws or rights of a third party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms of Service. use, without this judgment affecting the validity and applicability of the other provisions.


The obligations and liabilities incurred by the parties prior to the termination date shall survive the termination of this Agreement for all purposes.

These Terms of Service will survive unless and until terminated by you or us.
You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If we find or suspect, in our sole discretion, that you are breaching or have breached any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice.You will then remain liable for all amounts owing up to and including the date of termination, as a result of which we may deny you access to our Services (or any part thereof).


Any failure by us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service or any other policies or operating rules posted by us on this site or relating to the Service constitute the entire understanding and agreement between you and us and govern your use of the Service.They supersede all prior and contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguity as to the interpretation of these Terms of Use shall not be construed against the drafting party.


These Terms of Service, as well as any separate agreement by which we provide the Services to you, are governed by and construed under the laws of 2524 BEAUBIEN E, MONTREAL, QC, H1Y 1G2, Canada.


You can review the most recent version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting such updates and/or changes to our website.It is your responsibility to check our website from time to time to see if there have been any changes to it.By continuing to access or use our website and the Service after we post any changes to these Terms of Service, you agree to those changes.


Questions regarding the Terms of Service should be sent to us at INFO@SUEFOODS.COM.